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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

92%
90%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"My surgery has gone extremely well. This eye group was recommended to me by many friends and I found the same great service and experience that my friends had said they had. We are all very fortunate to have a facility like this group so close to home. "

"Everything was good no problems. Dr Taylor was excellent. I can see great out of both eyes. Everyone was super nice at Weisgarber . Thanks to all involved."

"Wonderful that everyone involved from registration to goodbye introduced themselves by name. Very comfortable atmosphere. A big surprise was one of the nurses bringing me a heated blanket in the waiting room because she thought I looked like I was chilly. So good that I will be back next week for my left eye."



"I was very surprised at how well the surgery went. The doctors and staff were excellent. The anxiety of what to expect was probably the worst part."

"The cataract surgery (lens implant) went very smoothly and was explained thoroughly beforehand...No surprises. Recovery has gone very smoothly with no discomfort."

"Fantastic center! Professional staff, personable, knowledgeable and delightful. Easy to find. Excellent surgery packet."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.